Welcome to mr.artwork (“we,” “us,” “our,” or mr.artwork). These Terms and Conditions (“Terms”) govern your use of our website located at www.mrartwork.com.au (“Website”) and our graphic design and print services (collectively, the “Services”). By accessing or using our Website and Services, you agree to be bound by these Terms. If you do not agree, please do not use our Website or Services.
1. Use of Our Services
1.1 Eligibility
You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using mr artwork, you represent and warrant that you have the legal capacity to enter into this agreement.
1.2 Account Registration
Some features may require you to create an account. You agree to provide accurate, current, and complete information and to keep this information updated. You are responsible for maintaining the confidentiality of your account credentials.
2. Services Offered
mr.artwork provides a range of creative and production services, including custom graphic design, print-on-demand products, design templates, and downloadable content. We also handle the shipping and fulfillment of all printed materials to ensure a complete and convenient experience for our customers. Please note that we reserve the right to modify, update, or discontinue any part of our Services at any time and without prior notice.
3. Orders and Payments
3.1 Pricing
All prices are listed in AUD and are subject to change without notice. Prices do not include taxes or shipping fees unless specified.
3.2 Order Process
Orders are only processed after payment is received. Once an order is placed, it cannot be canceled unless otherwise stated in our Refund and Returns Policy.
3.3 Payment Methods
We accept payments via major credit cards, debit cards, PayPal, and other payment gateways available at checkout.
4. Design and Content
4.1 User Content
You may upload content (images, text, designs, etc.) for use in custom orders. You retain ownership of your content but grant us a license to use it solely for fulfilling your order.
By submitting content to mr.artwork, you warrant that you either own the content or have the necessary rights and permissions to use it. You also confirm that the content does not infringe on any third-party rights, violate any applicable laws, or contain offensive, inappropriate, or unlawful material. mr.artwork reserves the right, at its sole discretion, to reject or remove any content that is deemed to be in violation of these terms or unsuitable for any reason.
4.2 mr.artwork Designs
All templates, designs, and content created by mr.artwork are protected by copyright and may not be resold in their original or digital form. However, you are allowed to use these designs on physical merchandise – such as shirts, mugs, and other printed items – for resale.
5. Shipping and Delivery
Shipping times are provided as estimates and are not guaranteed. We are not responsible for delays caused by carriers, customs, or any other events that are beyond our control. Additionally, it is your responsibility to ensure that the shipping information you provide is accurate.
6. Returns, Refunds, and Cancellations
6.1 Design Services
Due to the custom nature of design services, refunds are not issued once work has begun. Revisions may be provided based on your selected package. For more details, please refer to our Refund and Returns Policy.
6.2 Printed Products
If your physical order arrives damaged or contains manufacturing defects, please contact us within 3 days of receiving your order. While we do not issue refunds, we will review the issue and may offer a reprint at our discretion. Supporting photos and a description of the problem will be required for evaluation. For more details, please refer to our Refund and Returns Policy.
6.3 Cancellations
Orders may only be canceled within 24 hours of placement unless work or printing has already begun. For more details, please refer to our Refund and Returns Policy.
7. Intellectual Property
All content on this Website – including logos, graphics, text, images, and software – is the property of mr.artwork or its licensors and is protected under copyright, trademark, and other intellectual property laws. Unauthorized use is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by law, mr.artwork shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, or use, arising from or related to your use of our Website or Services.
9. Indemnification
By using the Website or Services, you agree to indemnify, defend, and hold harmless mr.artwork and its affiliates, officers, employees, and agents from any claims, damages, obligations, losses, liabilities, or expenses that may arise from your use of the Website or Services, your violation of these Terms, or your infringement of any third-party rights.
10. Termination
We may suspend or terminate your access to our Services at any time for any reason, including violation of these Terms. Upon termination, your right to use the Website and Services will immediately cease.
11. Privacy Policy
Your use of our Services is also governed by our Privacy Policy which explains how we collect, use, and protect your personal information.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Continued use of the Services constitutes your acceptance of the revised Terms.
13. Governing Law
These Terms are governed by the laws of Australia, without regard to conflict of laws principles. Any disputes will be resolved in the courts located in the State or Territory.
14. Contact Us
If you have any questions about these Terms, please contact us:
mr.artwork
Email: design@mrartwork.com.au
Phone: 0421 231 530